Direct answer
Choose custom e-commerce when your buying process is the product (partial COD, unusual catalogue, tightly designed checkout) or when recurring app/platform fees dominate. Stay on a hosted platform when you need the ecosystem more than you need control, or when you cannot maintain software.
How it works
Write the next 12 months of checkout and operations changes. If most require an app or a developer fighting a theme, custom may pay back. If you only change banners, it will not.
Key considerations
- Migration, redirects and payments are a project, not a toggle.
- SEO: custom helps only if URLs and content are actually crawlable.
Avid’s approach
Discuss scope on Avid e-Commerce or book a demo.